Our Cancellation Policy
Your appointments are what keeps Unique Salon running strong and allows us the ability to serve you at our highest ability every time! We provide appointment reminders via email 3 days prior and again by text 1 day prior because we know life gets busy and it can be easy to forget an appointment. With that in mind, please understand that when you forget about or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Each appointment is reserved specially for you, we do understand that sometimes life happens and schedules change but we respectfully request at least 24-hour notice for appointment changes or cancellations. This allows us time to contact our standby guests of any availability as well as keeping our team member's schedules filled, thus better serving everyone. When scheduling an appointment, a credit card must be linked to your account and a cancellation fee will apply if proper notice isn't given.
Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
“NO SHOWS” will be charged 100% of the reserved service amount.
Appointments made within the 24-hour period must be cancelled within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
Running Behind? If you happen to be running behind, we'll do our best to accommodate your appointment. However, if you are 15 minutes or more behind you may need to give up part of your services (like the blow dry) or reschedule your appointment. Your scheduled service fee would still apply.
Bringing Children to Unique Salon
Please note that the salon environment can be a dangerous (and boring) place for children. I recommended child care arrangements be made during your appointment so you can fully enjoy a relaxing salon experience. Unique Salon is NOT child-proofed - there are chemicals, breakables, hot and sharp tools, etc that may be easily accessible to children. Also keep in mind that the final result of your hair will reflect our level of distraction when there are little ones underfoot.
Thank you so much for viewing and supporting our policy criteria, we can't wait to serve you!